MAKE THE BEST OF YOUR DAY | GETTING TO DEER LAKE PARK

ENTRANCE:
The site features two stages; the LAKE STAGE at the south end of the site and the GARDEN STAGE on the west side.

GATES:
Main Gate – open 1:00-9:00pm
West Gate – open 1:00-6:00pm. After 6pm, patrons will have to proceed east to the Main Gate.

There will be two (2) entrances to the venue, both feeding from Deer Lake Ave. The Main Gate is located on the northeast side of the venue, next to the Shadbolt Centre. This gate will be open to patrons holding tickets, those purchasing tickets subject to availability and those picking up tickets at Will Call. The West Gate is located on the northwest side of the venue and is restricted to ticket holders. Pedestrian access to the West Gate is via the Burnaby Art Gallery parking lot (west of Shadbolt Centre for the Arts).

WILL CALL:
If you have purchased your tickets by phone, please try to pick them up in advance at the Shadbolt Centre Box Office. You MUST produce the credit card used to purchase the ticket(s) and photo ID. If you don’t have a chance to pick up your tickets in advance – Will Call will be located at the Main Gate.

WEATHER:
This is an outdoor venue - please be prepared for the weather as the festival will take place rain or shine. Hats, sunglasses and sunscreen are advised. You can check on forecasts at www.weatheroffice.gc.ca

SEATING:
Chairs are permitted. In consideration of fellow patrons, chairs with low backs and short legs are very much appreciated. Deer Lake Park is a general admission lawn seating environment and there are no reserved seats. Please be aware that many people in our audience enjoy dancing.

SPECIAL NEEDS SEATING:
If you have a physical disability or are mobility challenged, there will be a small special needs seating area available on site – please contact the Shadbolt Centre Box Office at 604-205-3000 and they will make arrangements for you to sit in this area.

FESTIVAL FOOD:
There will be a variety of food and beverage options available. Please be advised that the festival site is licensed and anyone purchasing or consuming alcohol must be 19 years of age or older and will require a DAV (drinking age verification) wristband available at the gates and the beverage sales area. Two pieces of identification will be required to obtain this wristband; one primary piece of I.D. (driver’s license, passport) must include a photo.

WATER:
Free drinking water will be available at two (2) different locations on site. Only COMMERCIALLY sealed plastic bottles of non alcoholic beverage will be permitted into the site.

WASHROOMS:
Only portable washrooms will be available on site. The Shadbolt Centre will be CLOSED on festival day.

PUBLIC PAY PHONE:
There is one pay phone located at the Main Gate.

ATM:
An ATM will be located on the Spirit Square.

"ART'S HOME"
Kid's arts activity zone is open from 3:30 pm to 7:30pm. Children must be supervised by parent/guardian at all times. This tent is an alcohol and smoke free zone.

SMOKING BAN:
There is currently a smoking ban in all City of Burnaby Parks and trails and the festival site will be a non smoking venue.

GATE GUIDELINES:
• NO ALCOHOL MAY BE BROUGHT INTO THE SITE
• CHAIRS ARE PERMITTED – LOW BACKS RECOMMENDED
• COOLERS ARE PERMITTED
• NO MUSICAL INSTRUMENTS
• NO GLASS CONTAINERS OR CANS
• NO PROFESSIONAL CAMERAS (DEFINED AS THOSE WITH INTERCHANGEABLE LENSES) OR AUDIO-VIDEO RECORDING EQUIPMENT
• NO UMBRELLAS
• NO TENTS OR TARPS
• NO BANNERS
• NO FRISBEES OR THROWING OBJECTS
• NO KNIVES OR NO WEAPONS
• NO LASER POINTERS
• ONLY WORKING DOGS PERMITTED ON SITE
• COMMERCIALLY SEALED PLASTIC BOTTLES OF NON-ALCOHOLIC BEVERAGE WILL BE PERMITTED (UP TO ONE LITRE IN SIZE)
• NO BARBEQUES OR FIRES ON SITE

PLEASE NOTE THAT ALL ITEMS ARE SUBJECT TO SEARCH AT THE GATE. IN THE EVENT YOU CHOOSE TO REFUSE A SEARCH, YOU WILL BE DENIED ACCESS TO THE SITE.

QUESTIONS:
• If there are any additional questions that aren’t covered in this list – please email:
boxoffice@burnaby.ca